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Enabling customer’s journey into digital transformation for IT and Enterprise through the workflow capabilities of ServiceNow’s platform

Today’s customers and employees alike demand a more mobile, integrated, and interactive experience, putting organizations under pressure to deliver exceptional user experiences at the speed of business while maintaining profitability.

LTIMindtree’s Managed IT Services solution designed in partnership with ServiceNow – the world’s most innovative cloud solutions provider – helps organizations get the speed and quality of IT services required to be on top of changing business needs at a cost that doesn’t hurt the bottom line.

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Our Services

Advisory and Consulting

Process and platform advisory to deliver seamless and efficient IT, Employee, and Customer service leveraging ServiceNow platform capabilities

  • Business case justification and Roadmap definition
  • Maximize ROI
  • Product fitment
  • Processes Optimization

Implementation and Transformation

Implementation of ServiceNow workflows for IT Operations/Services, Customer Services, Employee Services, and Business Process Services

  • Greenfield implementation
  • Platform and instance consolidation supporting M&A
  • Integration connectors development
  • Process automation

Managed Services Platform

End-to-End outcome-based management of ServiceNow platform operations, version upgrade, and continuous enhancements powered by our unique managed service construct and continuous service improvement framework

  • Dedicated platform support and services
  • Shared/Multitenant platform onboarding and support
  • License management and optimization
  • API Management (Upgrades, Revision Control, and Release management)
  • ServiceNow Health check analysis

Migration

Deliver tangible ROI by migrating from legacy/on-prem/third-party products onto ServiceNow using our accelerated risk-free and zero downtime framework

  • Back to Box simplification
  • OCM Strategy
  • Transform and Modernization framework
  • Process Redesign
  • Legacy sunset

Support and Enhancements

Flexible support, delivery and pricing models, to drive service optimization and continuous improvement through proprietary frameworks, automation, and insights

  • Platform maintenance
  • Upgrade and revision control
  • Enhancements
  • Platform health check and reporting

Our Services

Advisory & Consulting

Process and platform advisory to deliver seamless and efficient IT, Employee and Customer service leveraging ServiceNow platform capabilities

  • Business case justification and Roadmap definition
  • Maximize ROI
  • Product fitment
  • Processes Optimization

Implementation & Transformation

Implementation of ServiceNow workflows for IT Operations/Services, Customer Services, Employee Services and Business Process Services

  • Greenfield implementation
  • Platform and instance consolidation supporting M&A
  • Integration connectors development
  • Process automation

Managed Services Platform

End to End outcome-based management of ServiceNow platform operations, version upgrade and continuous enhancements powered by our unique managed service construct and continuous service improvement framework

  • Dedicated platform support and services
  • Shared /Multitenant platform onboarding and support
  • License management and optimization
  • API Management (Upgrades, Revision Control and Release management)
  • ServiceNow Health check analysis

Migration

Deliver tangible ROI by migrating from legacy/on-prem/third-party products onto ServiceNow using our accelerated risk free and zero downtime framework

  • Back to Box simplification
  • OCM Strategy
  • Transform and Modernization framework
  • Process Redesign
  • Legacy sunset

Support and Enhancements

Flexible support, delivery and pricing models, to drive service optimization and continuous improvement through proprietary frameworks, automation and insights

  • Platform maintenance
  • Upgrade and revision control
  • Enhancements
  • Platform health check and reporting

Our Services

 
Advisory & Consulting

Advisory & Consulting

Tool and platform adoption maturity analysis, complete roadmap creation and business case identification for digital transformation

Implementation & Transformation

Implementation & Transformation

Implementation of ServiceNow workflows for IT Operations/Services, Customer Services, Employee Services and Business Process Services

Managed Services

Managed Services

Complete outcome based management of ServiceNow platform for L2/L3 support, operations, version upgrade and continuous enhancement with proven managed service and continuous service improvement framework

Migration & Back to Box

Migration & Back to Box

Industry-proven automation framework and ready to use BOTs

User Experience Management

User Experience Management

Design and build intuitive user portal and interactive CIO dashboard

Testing & Training

Testing & Training

Comprehensive user training and automation framework with reusable assets and set of test cases compatible with ServiceNow ATF

Support

Support

Flexible support delivery and pricing models, continuous improvements

Our Solutions

Future of Work


Elevated enterprise experience for employees by integrating workforce and workspace into a unified engagement layer through LTIMindtree PRISM.

Future of IT


Futuristic Service Models for IT powered by AI, ML, NLU, and other Smart capabilities to deliver Hyper Automation, Intelligent Operations, Integrated IT Processes, and significantly reduced downtime.

Cognitive Customer Service


Transform Customer Service experience for B2B and B2C scenarios and deliver end to end visibility to customers by integrating customer service, field service, and supplier workflows using pre-built solutions.

Platform Solutions


Achieve technical excellence within ServiceNow and drive tech debt reduction, CMDB accuracy, enterprise visibility into the environment, Social KPI’s and Industry specific solutions with powerful digital workflows using LTIMindtree’s pre-built solutions

Awards and Recognition

Global partners
ServiceNow Partner of the Year 2023

Awards

 
Americas Emerging Service Provider

2022

Americas Emerging Service Provider

LTIMindtree wins Servicenow’s Emerging Service Provider Partner of the Year 2022 – Americas

About the Partner

ServiceNow allows employees to work the way they want to, not how software dictates they have to.

ServiceNow delivers digital workflows that create great experiences and unlock productivity. This is the future of work. Behind every great experience is a great workflow.

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